This policy applies to all products sold by HAUSTECHNIK COMPANY LIMITED (TechnikGym Vietnam) through this website.

1.a Warranty Coverage

NOHrD branded products are manufactured by WaterRower GmbH (Germany) and distributed in Vietnam by TechnikGym.

Products sold through our website are covered by the manufacturer’s warranty against defects in materials or workmanship under normal use conditions.

Standard warranty period:

• 1 year warranty from the date of purchase.

The manufacturer may offer an extended warranty of up to 2 years on certain components when the product is registered according to the manufacturer’s warranty program.

TechnikGym will assist customers in contacting the manufacturer or authorized service centers for warranty inspection and support when necessary.

Products must be used in accordance with the instructions provided in the official user manual.

1.b Warranty Exclusions

The warranty does not apply in the following situations:

• Damage caused by accident, misuse, abuse, or improper use

• Unauthorized modification or repair

• Normal wear and tear from regular usage

• Failure to follow maintenance instructions provided in the official product manual

• Damage caused by improper installation, transportation, or storage after delivery

1.c Warranty Claim Procedure

To request warranty service, customers may be required to provide:

• Customer name

• Address

• Phone number

• Description of the issue

• Photos or videos showing the product condition

• Proof of purchase (invoice or order confirmation)

In some cases, customers may be required to send the defective component or product to an authorized service center for inspection.

1.d Warranty Costs

If the warranty claim is confirmed as valid, repair or replacement of the defective component will be arranged according to the manufacturer’s warranty policy.

If the inspection determines that the warranty is not applicable, the customer may be responsible for:

• Inspection costs

• Repair costs

• Shipping or transportation costs

1.e Spare Parts Warranty

Spare parts supplied by the manufacturer or authorized distributors are covered by a 90-day warranty from the shipment date.

1.f Limitation of Liability

To the extent permitted by applicable law, the manufacturer and distributor shall not be liable for any indirect, incidental, or consequential damages arising from the use of the product.

This warranty does not affect the statutory rights of consumers under applicable law in Vietnam.